Privacy Policy

Effective Date: September 7, 2026

Kaidan Design Inc., doing business as Screens by Kaidan (“Screens by Kaidan,” “we,” “our,” or “us”), operates screensbykaidan.com and provides mobile window and door screen services. We respect your privacy and are committed to protecting the personal information you share with us.

1. Information We Collect

We may collect information that you provide directly to us, including your name, service address, mailing address, email address, telephone number, service details, appointment information, communications, estimates, invoices, payment-related information, and other information you submit through our website, booking or request forms, telephone calls, emails, or text messages.

We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited, and cookie or analytics data.

2. How We Use Your Information

We may use your information to:

  • Respond to questions and service requests;
  • Schedule, confirm, manage, and complete appointments;
  • Prepare estimates, invoices, receipts, and other service records;
  • Send service updates, appointment reminders, on-my-way notices, and customer-support communications;
  • Process payments and maintain business records;
  • Improve our website, services, and customer experience;
  • Send promotional or marketing communications when permitted by law and according to your choices; and
  • Comply with legal obligations and protect our rights, customers, and business.

3. Text Messaging and SMS

If you provide your mobile telephone number and consent to receive text messages, Screens by Kaidan may send you text messages concerning service requests, appointment confirmations and reminders, scheduling, on-my-way notifications, estimates, invoices, payment reminders, service updates, customer support, and other communications related to your relationship with us. Promotional messages may be sent only when permitted by law and consistent with your consent.

Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services.

To stop receiving text messages, reply STOP to any message. For assistance, reply HELP or contact us using the information below. After an opt-out request, we may send one final message confirming that you have been unsubscribed. You may continue to receive non-SMS communications and communications required to complete an existing transaction or comply with law.

4. How We Share Information

We do not sell or rent personal information. We may share information with service providers that assist us with business operations, such as Jobber and other scheduling, customer-management, communications, website-hosting, analytics, payment-processing, accounting, or professional-service providers. These providers may use the information only as needed to perform services for us or as otherwise permitted by law.

We may also disclose information when required by law, to respond to valid legal process, to prevent fraud or harm, or to protect our rights and property.

Mobile information, text-messaging opt-in data, and consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers that help us deliver text messages, but only for that operational purpose.

5. Cookies and Analytics

Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, and improve our services. You can adjust your browser settings to refuse or limit cookies, although some website functions may not work properly as a result.

6. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information for as long as reasonably necessary to provide services, maintain business and legal records, resolve disputes, and enforce agreements.

7. Your Choices and Rights

You may ask to access, correct, or delete certain personal information, subject to applicable legal and recordkeeping requirements. You may opt out of marketing emails using the unsubscribe method provided in the message, and you may opt out of text messages by replying STOP. To make a privacy request, contact us at mike@screensbykaidan.com.

8. Third-Party Links and Services

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date.

11. Contact Us

Kaidan Design Inc., DBA Screens by Kaidan
1612 Filaree Ct
Carlsbad, CA 92011
Phone: 760-248-8000
Email: mike@screensbykaidan.com